Return Eligibility
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain types of goods are exempt from being returned, including items that are personalized or made to order. If you have any questions about whether your item is eligible for return, please contact us.
Return Request Process
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please note that returns initiated after 30 days may not be accepted.
Return Shipping Costs
Customers are responsible for paying the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that it may take some time before your bank or credit card company processes and posts the refund.
Exchanges
We do not offer direct exchanges. If you need to exchange an item for the same item, please return the original item as outlined above and place a new order for the item you wish to receive. This ensures that you receive the correct item in a timely manner.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may require photographic evidence of the damage or defect. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will issue a full refund or replacement at no additional cost.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. We strive to respond to all inquiries within 48 hours.